Tuesday, November 22, 2011

Difference between Test Strategy and Test Plan

A Test Strategy document is a high level document and normally developed by project manager. This document defines “Testing Approach” to achieve testing objectives. The Test Strategy is normally derived from the Business Requirement Specification document.

The Test Strategy document is a static document meaning that it is not updated too often. It sets the standards for testing processes and activities and other documents such as the Test Plan draws its contents from those standards set in the Test Strategy Document.

In this we define, what testing methods we use and what are the time lines.

Test Plan document on the other hand, is derived from the Product Description, Software Requirement Specification SRS, or Use Case Documents.

The Test Plan document is usually prepared by the Test Lead or Test Manager and the focus of the document is to describe what to test, how to test, when to test and who will do what test.

In this we define, what to Test, Scope ,Approach and What are the modules to test.

Tuesday, September 13, 2011

Observation skill in Software Testing...

Along with Technical and Functional Skills, Observation skill also plays a vital role to excel in Software Testing...

Sunday, August 21, 2011

Come out of scary circle, Express your views and ideas

Every one will have some unique  talent and special to themselves. Few people are very bold enough to express their views &ideas to the society and excel in their career and they reach their goals. Few people dont express.

Ok, I will come to the straight point, don't hesitate to put your views / ideas on any known topic or on a new topic or presenting a new idea, because your idea can change one or group of people...

Simple examples:
1. Pre Assumption - You will read one good article in yahoo news or somewhere and you like to comment something but you don’t because of fear, like if my friends see this what they think about me...or what if public scolds me if my views are not correct. ( if you don’t have time to comment thats fare enough...if not come out of this scary circle.)
2.       Putting some ideas / views...in public networks...still people scare.
3. Supporting or Rejecting the other’s views.
4. Expressing their likes and Dislikes... It looks simple sentence but not easy to express...

Welcome to your most valuable suggestions and Ideas.
Note: Public Network is very powerful media don’t misuse it...It should help others in a good way.

Monday, August 15, 2011

Wednesday, August 3, 2011

In Software Testing, whether Test Case Count or Quality of Testing or Defect Count is Important?

As per my opinion, Software testing means Verification and Validation, which includes testing the application in all possible scenarios to make sure the Product meets the requirement specifications. Obviously Quality of Testing is important but the Quality of testing cannot be measured by seeing the application, it may work at that instant but not sure, so the Quality of testing can be measured in terms of No. of test cases and No of defects.

Hence, the conclusion is the Test Case Count ( All Possible scenarios), Quality of Testing ( without defect leakage )and Defect Count all are important parameters for Software Testing. Also the Test Summary Report should include all these values while giving sign off to give confidence to the product Owners.

Tuesday, August 2, 2011

Enterprise Content Management (ECM) - Filenet

Enterprise Content Management (ECM) is a formalized means of organizing and storing an organization's documents, and other content, that relate to the organization's processes but the actual definition as per Association for Information and Image Management (AIIM) International :

Enterprise Content Management (ECM) is the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM covers the management of information within the entire scope of an enterprise whether that information is in the form of a paper document, an electronic file, a database print stream, or even an email’

Vendors recognized by the 2009 Gartner ECM Magic Quadrant include Alfresco, Autonomy, Digitech Systems, Dess Technologies, Day Software, EMC, Ever Team, Fabasoft, HP, Hyland Software, IBM, Laserfiche, Microsoft, Newgen Software Technologies, Objective Corporation, Open Text, Oracle, Perceptive Software, SAP, Saperion, Siav, SpringCM, SunGard, Systemware, Xerox and Xythos Software

Prior to 2003, the ECM market was dominated by a number of medium-sized independent vendors that fell into two categories: those who had originated as Document Management companies (Advanced Processing & Imaging, Documentum, Laserfiche, FileNet, OpenText, Db technology) and had begun adding on management of other enterprise content, and those who had started as Web Content Management providers (Interwoven, Vignette, Stellent) and had begun trying to branch out into managing other types of content such as business documents and rich media. Larger vendors, such as IBM and Oracle, also had offerings in this space, and the market share remained largely fragmented.

In 2002, Documentum had added collaboration capabilities with its acquisition of eRoom while Interwoven and Vignette countered with their respective acquisitions of iManage and Intraspect. Similarly, Documentum purchased Bulldog for its Digital Asset Management (DAM) capabilities while Interwoven and OpenText countered with acquisitions of MediaBin and Artesia. OpenText also acquired European companies IXOS and Red Dot to shore up its software portfolio. In October 2003, EMC Corporation acquired Documentum. Soon EMC's primary competitors in the database space responded as IBM purchased FileNet and Oracle purchased Stellent in 2006. OpenText also purchased Hummingbird in 2006. Hewlett-Packard (HP) entered the ECM space with its acquisition of Australian company Tower Software in 2008. In March 2009, Autonomy purchased Interwoven, in July 2009 Open Text acquired Vignette, and in February, 2011 OpenText acquired MetaStorm.

FileNet is an Enterprise Content Management (ECM) solution product suite from IBM. Enterprises uses FileNet to manage their content and business processes.

FileNet P8 platform, the latest version of FileNet system, provides a framework for developing custom enterprise systems, offering much functionality out of the box and capable of being customized to manage a specific business process.

FileNet Enterprise Content Management (ECM) product suite includes:

Content Management Products:

1. FileNet Content Manager (CE) – CE is the core content management solution for the FileNet P8 platform.

2. FileNet Image Services (IS) – IS is used to store and manage documents.

Business Process Management Products:

1. FileNet BPM - BPM manages workflows to reduce cycle times and to improve productivity by streamlining and improving complex processes. BPM component includes Process Engine, Process Analyzer and Process Simulator.


1. An insurance company receives address change requests from it policy holders though a signed form mailed to one central location. The requirement is to digitalize the request came though paper form, process it quickly, send the response to customer and keep the digital images (for say 7 years) for regulatory reasons.

FileNet technology provides a platform and out of box products which help automating this kind of processes quickly. After manual prepping of mails received in mailroom, 'FileNet Capture' allows scanning paper documents. Once scanned, digital images (documents) can be stored in 'FileNet Content Engine (CE)' and a workflow is launched in 'FileNet Process Engine (PE)'. The work of address change is now assigned to an employee located in different part of the world. The employee gets the work request in 'FileNet Business Process Framework (BPF)' web application's user in-basket. The employee checks the request assign to him and performs the address change activity on the customer policy. After performing the address change work, communication is sent back to customer and digital documents are moved to 'FileNet Record Manager' for archival.

2. Many banks have converted to storing copies of old checks within ECM systems versus the older method of keeping physical checks in massive paper warehouses. Under the old system a customer request for a copy of a check might take weeks, as the bank employees had to contact the warehouse to have someone locate the right box, file and check, pull the check, make a copy and then mail it to the bank who would eventually mail it to the customer. With an ECM system in place, the bank employee simply searches the system for the customer’s account number and the number of the requested check. When the image of the check appears on screen, they are able to immediately mail it to the customer—usually while the customer is still on the phone

Software Testing in CRM

Here I am not discussing whether Software Testing is a domain dependent or not....everyone will have their own opinion. But as per my knowledge is concerned, the domain knowledge is also one of the important factor to excel in software testing field.

When we have knowledge on the domain and functionality, functional issues comes up and it is very useful for the business and also for self growth.

We can test the application even when we don’t have knowledge on domain by going through the documents like FDD, TDD, BRD etc... but there is no big difference in TESTING between developer and a tester. I was not having any idea when I joined this CRM project, but I have gone through each and every related document and done very well...

Now will discuss on CRM, CRM is one of the module in ERP, ERP(Enterprise Resource Planning) has redefined the future of enterprises. To put it simply, it is an integrated system to manage the entire business. Especially the small and medium enterprises working with ERP have a witnessed a quantum leap. With ERP the organizations can not only save time and money, but also offer more reliable decisions. To know more on ERP, please go through this link.

CRM ‘Customer Relationship Management’ is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.
Now comes to testing phase, CRM will have mainly Sales Activities, Marketing and Customer Service modules or functionalities.

Sales Activities include Leads and Opportunities, Lead is nothing but a selling a new product or Service or Upgrade of an existing product. The Lead will have limited lime to close but Opportunity will have more time than Lead, here Opportunity is nothing an extension of time to close the lead.

Marketing means selling the product in bulk through Campaigns, Inbound and Outbound calls. The Campaigns will be two types based on the intention to sale i.e. Local Area Marketing and Central Driven Campaign. Local driven Campaign means intention to sell the product in small area like Branch wise and Area wise but Central Driven Campaign means selling / upgrade it in all the branches i.e central wide. Here tester needs to test few business logics like how the campaign is setup and leads status when inbound and outbound calls are attended.

Customer Service Means how efficiently the user is interacting with the customer. The user can only interact with the customer when he had enough data in front of him. In CRM, 360 Degree View page brings all the customer important data in a single page. Also interactions and follow ups with the customer are tracked well in CRM. Here tester need to test whether all the customer related data is populated correctly or not based few logics.

Other than all these, tester should test the application in user perspective. Then tester will find the more functional defects and can suggest the business because business team also can forget some of the functionalities or scenarios. So tester’s responsibility to find those.

I hope this might have given some info on CRM.

Wish you all the best...

Tuesday, May 17, 2011

The Effective Time Management

You might have listened many times from your friend or from relatives or colleague...saying I am too busy, I am not getting enough time to spend with my family or no enough time to speak with my friends etc and some people don't have enough time to eat happily..and they always seems to be busy...but why it is happening only for few people...?

Everyone has the same no.of hours in a day but few people say, I am very happy and enjoyed the day and they sometime plan for vacation also  but few people says time is not sufficient, too much work, irritation,no proper sleep, no proper food and they never enjoy either Personal life or Professional life. They always feel tense in Home and also in Office. The few people plan it efficiently, they lead very happy life in every front both in Personal and Professional life. The people who don't plan it, they always feel tense and unhappy.
Here there are few tips for Time Management from the Book - Seven Habits of Highly Effective People by - Stephen Covey.

As per his thoughts, The Time is divided into Two sectors and Four Quadrants. i.e Urgent, Not Urgent and Important & Non Important.

Based on the above Time Management Matrix, distribute your work and activities into these four Time Quadrants.

Quadrant 4:  It is Non Urgent and Not Important matters. These actions don’t have to be done anytime soon, perhaps add little to no value.

The activities comes into this Quadrant are like Browsing, watching movies, some non important calls and mails. These Items / actions should be minimized or eliminated. These actions are of full time wasters.

Quadrant 3: It is Urgent but Not Important matters. It is always better to minimize the items under this Quadrant. These items are time killing and these because of Poor Planing. The activities comes into this Quadrant are like Phone Calls, some e mails etc.

Quadrant 2: It is Not Urgent but Important matters, these items need to be planned or organized. The items comes into this Quadrant are long terms goals like Health, Relationships, Projects and Dreams & Goals.

This Quadrant is very important and this should be planned very effective. Every day/month /Year spend some time to plan for the day/ month/year for effective time usage and to reach goals.

Quadrant 1: It is Urgent and Important matters, these items need to be dealt immediately. The items comes into this Quadrant are like Family emergencies, Dead line Projects, calls, mails etc. In this Quadrant it is better to prioritize the tasks.
I hope this will help you to manage your time effectively.
Time is More Precious and Enjoy the beautiful life with Family and Friends.

Saturday, May 14, 2011

Malaysia Vist

Recently I visited Malaysia ( KLM) in transit VISA while going to India from Australia / Sydney. It is really a beautiful scenic place. I have seen most of the beautiful places in 18 hrs of transit. The places I saw National Museum, National Palace, Petronas Towers, National Mosque, Lake Garden,Bird Park, National Monument and PutraJaya (Administrative centre) and all these places are worth to see. I had a plan what to see in Malaysia before I go there, so it was easy for me to cover most of the places in short span (in a cab). The Cab charge was reasonable and I felt cheaper than in Australia.

We can go in shuttle bus (KL Hop - On Hop - Off )also, which takes you through all these places in a circular route. This bus is available for every half an hour. It is easy and reasonable cost to see all these places.
About Malaysia:
Malaysia is a federal constitutional monarchy in Southeast Asia. It consists of thirteen states and three federal territories and has a total landmass of 329,847 square kilometres (127,350 sq mi). It is separated by the South China Sea into two regions, Peninsular Malaysia and Malaysian Borneo (also known as West and East Malaysia respectively). Land borders are shared with Thailand, Indonesia, and Brunei, and maritime borders exist with Singapore, Vietnam, and the Philippines. Peninsular Malaysia is connected to Singapore via two bridges, one which transports traffic and water and a second link just for traffic. The capital city is Kuala Lumpur, while Putrajaya is the seat of the federal government. The population is over 27.5 million.
Ethnic groups 50.4% Malay
                        23.7% Chinese
                       11.0% Indigenous
                       7.1% Indian
                       7.8% Other
The Malaysian constitution guarantees freedom of religion and makes Islam the state religion. According to the Population and Housing Census 2000 figures, approximately 60.4% of the population practiced Islam of which only the Sunni branch is allowed;[153] 19.2% Buddhism; 9.1% Christianity; 6.3% Hinduism; and 2.6% practice Confucianism, Taoism and other traditional Chinese religions

Click the below links for my photographs at Malaysia Visit.

Saturday, April 16, 2011

Sunrise in Sydney at Bondi Beach

Last week My friends and My self went to Bondi Beach to see Sun Rise, awesome scenaries...

I am living Near to Strathfield and My friends are living Near to Kograha. We started from our places at around 4:30 AM and reached there by 5:30 AM. At 5:30 AM, the weather is very good and we thought having coffee while walking in the beach but unfortunately we didnt get the coffe...
U can see our funny and funky pics at Bondi beach while watching Sun Rise....

My Pics at Bondi Beach:

Friday, April 1, 2011

Monday, March 7, 2011

Do Right Things With True and Honest

Recently I have received many of the emails on Corruption in India, i think it is due to few major scams like 2G spectrum, Commonwealth Games and also few in Andhra Pradesh etc...Offcourse every one should aware of it what is happening around us and everyone knows that there is a corruption in India but how many of us taking action against it to prevent...? Truly to say none of us. Really is it possible to stop corruption or atleast to minimize ? Yes it is possible atleast to minimize the corruption only if we do our responsibilties with efficient and honest. We are enough intelectuals to think what we are doing....everyone should have a self realization about their responsiblities. Do not compare with others, are they doing right or not...JUST you do right and correct, others will follow you by immediate or next or few years later, it is irrespective.

We will have a look at few general and simple activities in our dialy life and will answer truly ....

1. Are you woking efficient and honest at your workplace as per your responsiblities....?
2. Have you ever thought of maintain a neatness at your home / work place?
3. Have you ever tried to maintain a discipline/ neatness at public places like bus stand, railyway station, cinema hall etc...?
4. Have you ever put your rubbish at dustbin when you are outside...?
5. Have you ever helped a poorman when they are really in trouble...
6. Have you ever bribe a ticket collector...when you dont take a ticket? (At least got a thought about this option)
7. Have you got a licence without paying any amount at RTO office....? (At least got a thought about this option)
8. Have you ever bribe a Traffic police for not having a helmet...? at least did you go out anytime without a helmet...? if so, why because you know that you can escape by giving some money....

Offcource these few may not directly related to corruption...but they are. When we are not doing our responsiblities properly,how can we expect others to do....? Because of this evenone is having devil thoughst to save,save, save money, it leads to pinch every one to get money wherever it is possible....

Please do your responsibilities with TRUE and HONEST and later expect others to do....:-)
No one is asking us to do good to others but dont do bad.

The basic principle to Kill a big Fish is to kill small one when it is difficult to kill a bigfish...

Sunday, March 6, 2011

My Melbourne Trip

Recently I visited Melbourne which is one of the beautifull city in Australia. Melbourne is located in VICTORIA state. Here I will describe my journey in breif...
The trip is well planned and booked the tickets nearly one month back in one of the popular Australian Airlines. Here WE refers to my friends and collegues Jithin and Somanath. Our total trip is for 3 Days.
Saturday: We reached airport early morning around 6 AM where flight departure time is at 7 AM and later we realized that it was too early because we never travelled in domestic airlines so we though we should be there at least one hr before but actualy 20- 30 mins earlier is more than enough. As per plan flight should reach melbourne by 8.30 AM. At last we got into the flight and with happy mood of reaching Melbourne city, we have taken few pics inside the plane and it started on to runway for take off,we are all looking outside interestingly to see the take off...at that time some voice is reaching our ears it looks like an announcement, so we started hearing carefullyyyyy...but unfortunately the anouncements was like this - we are going back
to terminal due to some technical problems in wheels, so flighgt may delay by 30- 60 mins.We are little bit disappointed / upset but a smile on our faces, because we are all lucky enough that,they found it atleast in the last minute to take off...

One more announcemnt after 10 mins - Engineers are looking in to this issue, so they are plannig to change the damaged part, we felt happy that,they are taking care of of passengers not to make us wait for long...:-)

One more anouncement after 10 mins, Engineers fixed the issue, now we are testing the fix...we thought in mind...wow this is called Real Time testing in real time environment....

One more anouncement after 10 mins - Testing failed so we are arranging an another flight, so please go out and take another flight...but no information where to go...we are following other people because we sat at last in the plane.

At last we reached the terminal after 5 mins, flight is at 10 AM, Fortunately we reached melbourne around 11.45 AM.

My friend came to airport to pick us and we went to his house ( his house is very beautifull), had lunch and started to city at least to see few places...why atleast means we had other plans if we could have reached here by 8.30 AM. but........

We got into Tram ( Trams transport is more than other public transport, i think) and we knew that it takes an Hr to reach city by tram...so we decided to take a train. we got down at one stop to catch a train but unfortunately there was a track work. Again we took another bus ( substitute of trains) but again they stopped in middle and said from this station trains are available...so went again to Railway station to catch train...

We reached City but was raining mild, even though we have seen few places... we went to crown also......
Started back to home and reached home by 11.00 PM and we had a burger Hungry Jacks....and went back to Hotel to take rest.

Sunday: We woke up by 7 AM and was raining fully...dont know wht to do and where to go...We went to my friends house, had breakfast...and decided to go Philip Island...we thought journy would be around 2 hrs but reached there by around 2 PM ...even though we reached late, the place is very beautiful... we took some snaps at the beach...we went to near by ZOO and there were many Kangaroos...I haven't seen that many before....we njoyed a lot and took many many pics...

We thought of looking at the Bike Race track at Philip Island....but was closed ( We know from the day we started, it was like that... so no surprises for us) While going back to home, we visited one beach there we played a lot...you can see pics in piccasa. a link attached at the
end of the blog).

We reached home by 9.15 PM and we went to restaurent, had fully... Later we went to Hotel to take rest but a sudden surprise from my friend who is comming to sydney from India after a vacation...( Here i cannot disclose all).

Monday : Woke up at around 10.30 AM , called to my friend who came from India...not lifting calls...tension started....day was with full tension....:-(
We went to subway with my friend and had one foot long offcourse I could not able to complete...:-)
Later what to do...already 12.30 PM,Actually we planned to Great Ocean Drive...but could not make it happen due many reasons...and we canot go to city even because we need to catch flight at 8 PM...full traffic. we dropped all the plans....:-), so we went to one nearer shopping mall and came back quick. Later we saw a Telugu Movie - Arya -2...in the middle sudden surprises and Tensions... still the issue is going on from yester day night...Any how we had meals at 6 PM after watching movie and started back to Airport...again flight delay by 30 mins but
fortunately they have arranged an earlier flight....we reached Sydney by 9.40 PM. Tensions started....and at last there is end to our tensions after going home.

Conclusion: The Journey was good and we didnt get bore at any point of time...lot of fun, chat etc...also I met my friend in melbourne after 2-3 years, so felt happy but I cannot say journey is very good.
I should thank my friend and his family for taking care of us very well...:-)
Links to picassa:
------ End -----
Will comeback with some another interesting post. Thanks.

Thursday, February 17, 2011

Peoplesoft CRM ( PeopleBooks)

Please have a look at this web to know more about CRM ( Customer Relationship Management).


Methods / Approaches to find Software Defects

The fact is that there is no shortcut to find defects in any application but there are few Methods / Approaches to make you easier to find those hidden dfects.

Before looking into that, we have a look at the Defect diffinations:

Software Defects are of 3 type:

1. Error: A human error which gives incorrect results.
2. Fault: Manifestation of Human error is - Fault.
3. Failure: Execution of fault is a Failure or a defect in the application or we can say application is not working as per the requirements.

Now a days Software testing has got a vital importance in Software Industry.To give a confidance to the client / customer / Product owner, saying product is working fine as per the requirements and to reduce post production customer issues, Cost to fix post production issues.

Software Methods / Approaches to find the defects in software application are: White Box testing, Black box testing and Gray box testing.
In block box testing method, various approaches are involved and thease can be implimented in various testing levels like :

1. Unit testing
2. Integration testing
3. System testing
4. System integration testing
5. Regression testing
6. Acceptance testing
7. Alpha testing
8. Beta Testing

The Testing Approaches are:

Equivalence partitioning: In this software testing technique, we divide the input data of a software unit into partitions,from which test cases can be derived. In principle, test cases are designed to cover each partition at least once. This techinique is impleimeneted along with Boundary value analysis.

Boundary value analysis: In this technique, we take boundary values of a input data.
Eg: In english monthly calaneder: 12 months.
- As per quivalence partitioning and Boundary value analysis:
-2 -1 0 1 2 ...10 11 12 13 14

All-pairs testing: All-pairs testing or pairwise testing is a combinatorial software testing method that, for each pair of input parameters to a system (typically, a software algorithm), tests all possible discrete combinations of those parameters. Using carefully chosen test vectors, this can be done much faster than an exhaustive search of all combinations of all parameters, by "parallelizing" the tests of parameter pairs. The number of tests is typically O(nm), where n and m are the number of possibilities for each of the two parameters with the most choices.

This Techinique is mainly used to reduce test scripts with effective test coverage when input parameters are having more variables.
You can have a look at this example at:

Traceability matrix: It is a document / Matrix which maps the requirements against test cases. By preparing a tracebility matrix, we ensure we have covered all the functionalities. By using this method we will test each every functionality without miss, there is more probability to find defects.

Exploratory testing: Exploratory testing does not have specific test cases. It is purely based on personal freedom and Individual tester's responsiblity. Here there is more scope to explore different mothods to find defects.

There are few other Adhoc methods:

1. Domain Knowledge:
I have read many Testing blogs, they say as Domain Knowledge isnot required for testers, I also agree but not fully. When we have a command on the Application Domain, we can find functional issues along with technical issues.

Also we can suggest/find few ideas / flaws in the requirements. This is an additional advantage to a teser having domain knowledge.

2. Architecture of the Application: When a Tester has an idea on the architecture of the application, it would be easy estimate the defects in those integrating points. when a application is having is many integrating points, there would be a chance to get more defects at the stage of INT testing also in E2E is missed out.

3. Analysing the defect Pattern: Most of the bugs are in gregarious in nature. they like to stay as groups. Every bug as its own characteristics. One bug can make malfunctioning many functionalities. SO observe the pattern how the defect has occured. Based on the footstep of the defect, we can find few more similar defects.

4. Key Board Functionality: Tester should test the application using Key board and mouse operations. There is chance application can fail when you use key board functions.

5. Break the rule: Always dont go as per the test scripts. It is difficult to cover 100% testing in any application using test scripts. SO always do adhoc / monkey testing in such a way others(Users) dont do. Allocate some time for Monkey testing every day when you are doing testing. Scope to get many defects.

6. Defect History: If you are testing the enhancements in the existing application and you are new to it, then have a look at the exting bug reports either in QC or in some defect management tool. You will get an idea how defects are found.

7. Experience in Development: It would be an adventage if a tester has an experience in Development so that he could be knowing where developers will do mistakes. This is having less probability.

8. Browser Capability: if the application is a internet based, we should test the browser compatability.

I will be happy if these above points are usefull and helping yoou to test application effective and to find more defects.

Source: Wikipedia.org

Wednesday, February 16, 2011

How to Handle when QC licenses are less

Quality Centre is a Defect Management tool from HP. Every one knows that this tool is some what costlier than other Test / Defect Management tools. When QC licenses are less and the resources using QC are more, then is very cubersome to manage QC also it would be very sloe and also few users cannot connect to it while others are logged into it even though they are idle. So to handle the peak usage of QC concurrent sessions, connection time should be reduced to 30-45min when idle i.e when a user is idle for 30-45 mins, QC will get disconnect by default. So that others can loggon onto QC. But this is temporary solution to make QC available to all users.

Please feel free to write the feedback.